Privacy Policy

Introduction

Welcome to SkyPeak Treks. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book tours, or engage with our services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

We may collect personal information that you voluntarily provide to us when you register on the website, book a tour, subscribe to our newsletter, or contact us. This information may include your name, email address, phone number, mailing address, date of birth, emergency contact information, medical conditions relevant to hiking activities, and payment information for tour bookings.

Automatic Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages you view, what websites or search terms referred you to the site, and information about how you interact with the site.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

How We Use Your Information

We use the information we collect in various ways, including to:

• Process and manage your tour bookings and reservations
• Communicate with you about your bookings, including confirmations, updates, and customer service
• Send you marketing communications about our tours, special offers, and related services (with your consent)
• Improve our website, services, and customer experience
• Ensure safety during hiking expeditions by maintaining emergency contact information
• Comply with legal obligations and protect our legal rights
• Detect, prevent, and address technical issues or fraudulent activities
• Analyze website usage and trends to enhance user experience

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court, government agency, or law enforcement). We may also disclose your information to protect our rights, privacy, safety, or property, and that of our users or the public.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership or uses of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices, as well as security measures including encryption and physical security measures to guard against unauthorized access to systems where we store personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Correction

You have the right to access and update your personal information at any time. You may review and change your personal information by logging into your account or contacting us directly at [email protected].

Data Deletion

You may request that we delete your personal information, subject to certain exceptions prescribed by law. Please note that we may need to retain certain information for record-keeping purposes or to complete transactions that you began prior to requesting deletion.

Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your bookings or account.

Do Not Track

Most web browsers and some mobile operating systems include a Do Not Track ("DNT") feature or setting you can activate to signal your privacy preference. At this time, we do not respond to DNT browser signals or mechanisms.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to delete such information from our systems.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to Canada and other countries where we operate. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party sites you visit before providing any personal information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and consent to abide by the modified policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiry as promptly as possible and work with you to resolve any concerns you may have about our privacy practices.